1Bet Casino - Player believes that their withdrawal has been delayed.

Guten Tag

Meine Auszahlung in höhe von 1800€ wird seit 3 1/2 Tagen nicht bearbeitet obwohl ich schon KYC verifiziert bin.

bitte um Hilfe.

Dear Mebest,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Mebest,

Please note that we are reviewing your case.

Kind Regards,

1Bet Casino Team

Dear Veronika,

Everything should be in order with the player's withdrawal.

Mebest can you please confirm that this is the case?

Kind Regards,

1Bet Casino Team

Dear 1Bet Casino representative, thank you very much for getting in touch with us.

Dear Mebest, can you please confirm if you received your winnings?

Dear Mebest,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.