10bet Casino - Player lost his winnings due to a technical issue.

the casino looks clean .a few live tables only.i made a deposit 84 euro and played on the autoroulette live from evolution .as always it is hard working to get some profit here.i made a mistake with betting and it turn out in my favore and won 180 euro and from that moment everything went wrong 25 rounds not single hit and at the moment i can win imy bets get rejected every time for a amount of 216€ while complaining at chat my winning numbers keep coming out for 8 times ..according to support there was no error or any irregulaties .well i told them if you accusing me of lying then close my account .i got an email that prior to close account they will investigate the issue.after few days i got email stating that there were some server errors wich caused my bets were rejected and they offered me a deposit bonus for 20€ .is this a joke ?i told them to close my account this is not acceptable.losing my deposit and missing 216 winnings and all that stress coming up with these errors and give me only 20€ bonus?can you please ask them to refund my lost winnings 216 or at least my deposit84.

Dear Halil,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your bad experience. I looked at your email so I now have a better picture of the problem. Are there any screenshots or a video of the game play you could send to us? It would be very helpful.

Best regards,

Peter 

yes i have made screenshots but they are useless because when making them it is obviously to late to catch the errors.and i am not depositing to make screenshots instead of playing .besides they have admitted that there were errors.i have send by email screenshot i had to rebet to be able to let see the missing rejected numbers .like number 3 /1 .

Dear Halil,

Thank you for the reply and the email. I will try and contact the casino and we will see what its standpoint is. You will be notified as soon as the casino replies.

Best regards,

Peter

scam that is what they are!!

Hi Halil, 

I had a call with a 10Bet Casino representative. The technical problem wasn't with the casino, but the casino wants to offer you a compensation as a gesture of good will. Since you closed your account, you have to reopen it first and contact a casino rep with this issue. Please let me know how it went.

i have sent them an email about opening account got answer that they will look for a resolution .it is now 3 days ago nothing heard back from them.i dont think they will compensate.

Hi Halil,

The casino rep promised to help with the issue and it seems they do care about the casino's reputation. Let's wait for a few more days, after all it is Christmas and man people are on holiday now. 

We are contacting in regards of your account.

Please be informed that 10Bet will no longer operate in your country of residence.

Thank you for your understanding.

i got this email from them.lol they are running!

we all such people Ant f+++ers

Hi Halil,

Thank you for the update. This is not what they promised. Did you by any chance use VPN? I will contact them again.

no Peter ,i dont use a VPN

Hi, 

Thanks you for raising this concern with 10bet.

We would very much like to address it, however, due to GDPR and privacy reasons, we cannot comment anything related to specific customer accounts on public forums.
We’d appreciate if the customer could contact us directly and we will be happy to sort the issue out.

Thanks,

10bet

thanks for your replay.i have sent an email requesting to put the refund in my skrill account wich i used for deposit.

thanks

Dear Halil,

Thank you for contacting us.

We have reviewed the case, and we want to inform you that there is no refund due, and there is no balance in your account.

We also want to inform you that 10Bet will no longer operate in your country of residence. 

Thank you for your understanding, 
 

Many thanks, 10bet

i got this email back.they are just playing they hope we will stop and forget about it.

Peter,i hope you do something about their rating although it questionable i would make it very bad just to warn future players.

Hi Halil, 

I chatted with the casino rep again and I also received your email about the issue being resolved. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter

no thank you peter👍🏼👍🏼