The player's account got closed while he has a high remaining balance left on his account. The complaint was resolved as the player received his money from his casino account as it remained closed.
ZetCasino - The player's account got closed.
Amount: €500,000
ZetCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I had an account at zetcasino.
I won a lot of money, more than €500,000 to be precise
It just started well.. got 500 euros in payout every 2-3 days. Until my money on the game account was reduced more and more until finally my account was closed.
I don't know what to do anymore and I don't know what's going on with all my money.
Automatic translation:
Public
Public
2 years ago
Hello Vegeta7591,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is your account closed? Did you accumulate your winnings with real money or did you use a bonus? Was it a jackpot win? When was the last time you spoke to the casino and what was it about, did the y reason the account closure?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good day,
The account was closed yesterday. The casino says I wanted it myself which is not the case. Plus the money was gone.
It was all real money without any bonus promotions or anything like that. I have already received 6000 € in payouts
Automatic translation:
