ZetCasino - Player’s withdrawal is delayed.

I played on ZetCasino and initially withdrew $500 on September 18. Despite multiple emails, I still have not had the withdrawal completed. They do respond and say it's the payment provider that hasn't completed the withdrawal, but how long does it take to do etransfer? I've been at casinos where the withdrawal was almost most instantaneous. Not sure what the problem is.

Dear jillybean1974,

TThank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZetCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Do I understand correctly the transaction appears as completed in your player's profile?
• Could you please share a screenshot of your withdrawal request as it appears in your player's profile and share your communication with casino support?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas