The player from Germany reported frequent crashes during games when winning or using free spins, which resulted in either no winnings or minimal credits. Additionally, the free spins vanished, preventing the replay of the last spin. The issue could not be resolved as the player did not respond to requests for supporting evidence, leading to the rejection of the complaint.
ZetCasino - Player faces game crashes and issues with winnings.
Amount: €100
ZetCasino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
When winning or obtaining free spins, the games frequently crash, and either you don't receive any money or you only get credited with minimal winnings. The free spins simply disappear, and you can't replay the last spin.
Automatic translation:
Public
Public
1 month ago
Dear Andyxq0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
