The player from Germany reports frequent crashes during games when winning or using free spins, resulting in either no winnings or minimal credits. Additionally, the free spins vanish, preventing replaying the last spin.
ZetCasino - Player faces game crashes and issues with winnings.
Amount: €100
ZetCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
ZetCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
2d 1h 35m 42s
Case summary
5 days ago
Public
Public
5 days ago
Translation
When winning or obtaining free spins, the games frequently crash, and either you don't receive any money or you only get credited with minimal winnings. The free spins simply disappear, and you can't replay the last spin.
Automatic translation:
Public
Public
5 days ago
Dear Andyxq0,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
Andyxq0 has 2d 1h 35m 42s to reply
