YoYo Casino - Player’s struggling to complete the account verification.

Dear Timo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a bank statement with all the requested information seems to be the only obstacle standing between you and your refund? It was suggested that PDF is the better option.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Das Problem ist, das mich das Casino die ganze Zeit hinhält.

Ich habe den Kontoauszug auch bereits 2x hin Gesendet.

Nun wieder einige Tage keine Reaktion.

Ich hatte noch nie Probleme mit der Verifizierung.

Alles was ich möchte sind meine 100€.

Thank you very much, Timo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Timo,

I looked at your complaint and will do my best to help you. I would like to invite Yoyo Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Dear player,

First of all, thank you for your time. Let us kindly notify you that in order to verify the account we have asked for documents to be provided in good quality, with all needed information fully visible.

We are available for further clarifications and also remain fully available for all of our players via live chat or email.

Sincerely yours,

YoYo Casino Team

Guten Tag, das Casino hat endlich Ausgezahlt. Danke für Ihre Hilfe!

Dear Timo,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru