Ybets Casino - Player’s withdrawal is delayed.

Hello. My withdrawal has been processing since 06.10.2024. They responded that they are experiencing a technical error and to please wait.

Dear Mihails,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

The withdrawal has not arrived yet, 15 days have passed

Thank you for your reply. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Could you please confirm if you passed the full KYC verification?

No, I didn't withdraw. There was no bonus. I didn't pass the verification, so they didn't and don't demand it from me. My account has already been blocked at my request, but the withdrawal was requested before the account was closed.

Could you kindly specify when exactly you requested the closure of your account and when was your account actually closed?

What was the reason you decided to request account closure?

Has the casino specified what would happen to your pending withdrawal requests once your account is closed?