Ybets Casino - Player believes that their withdrawal has been delayed.

let me just start with...this is a 50$ ybs x 10 wagering after you wager you can cash out max 5 x your bonus to another currency which is usdt....after that you exchange your winnings from ybs your bonus is complete and the money you have is free to win and play with to make more....so its only been 26 hours since the withdrawal time but i was told from hour 1 this was being processed soon...i gave them the full 24 hours they claimed they needed....but after i logged back in after 24 hours they said well you had unusual activity...i said how so because i won for a change...i mean i bet 10 cents on big bass splash for over 3 hours straight and still needed to wager a ton of money so i went to quest to the west where i raised the bet side up while wagering to speed the process but lost 100$ of my big bass plash winnings in the process...so i was at like 150 bucks when i got done wagering where i converted to usdt...bonus finished...made a sports bet lost it for 33$ and was down to like 124$ things going down fast normal....so i go play big bass float my boat where i jump up and down from wagers from 10 cents to 60 cents where i connect on 5 cents for 400$ hit and I'm back too over 600 plus where i play a bit longer and press withdrawal at the 599.28......well everything is fine they say they just needed time 24 hours to process...today in business hours they didn't do anything...but the chat rep claims i had unusual gaming activity but everything is being worked out and just wait for the withdrawal to be processed as it says still processing...but heres what the issue here is all the reps for past 24 hours have stated they cant disclose any 3rd party details about information...cause i asked them to check where i am in in the process many times...yet this new chat rep came right at me first thing with you had unusual gaming activity?...hares the best part about it i play big splash and get rinsed for 200$ or more at a time lots in my life....so me playing that game and going from 50$ to 270$ on 1 bet size 10 cents has to be unusual huh? thats what they refering to or my quest to the west session where i raised the wagers up and lost 100$ of the winnings off big bass splash before i left? anyways it don't matter what they say to me they are just not a good casino they don't process cash outs fast....first cash out i had was 8000 dodge coins which i had too keep asking for also...im just sick of asking them over and over and having them tell me stay patient i want people to no this is what your in for here when you go to cash out....they paid the first time this time they owe me some respect for the gaming sessions i played i am down 200k lifetime easy on slots online these guys don't even wanna start me up with the wacko accusations of unusual activity because ill get every damn bet i made and show nothing is unusual at all just the same thing but i came out on top this time...i do win once and awhile...them they win 95 x to my 5 out of 100 best part about it has any casino ever said wait a second this player just lost and entire deposit in 5 min flat that's unusual activity and we need to give him his money back? hell no that's what I'm saying they got the dumbest sicko crap waiting for ya when you do win.....note not every casino...just 1s like ybets.net

Dear pattyroy2323,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

they paid me today after i would not leave chat alone since 5 30 am until 12 30...take the complaint down these guys have paid me 2 x now...they just operate slow when it comes to processing.

Dear Kristina and pattyroy2323!

I'd like to inform you that the sum in question has been fully paid out to Pattyroy2323's account.

We have all the necessary evidence ready to provide if needed.

The delay was caused by the need for a manual check of the gaming session, as the sum in question was released from a no deposit bonus. Such checks can only be performed during business days.

We apologize for any inconvenience this may have caused. However, since the issue is now resolved, we kindly ask you to close this complaint as resolved.

Thank you for your time!

Respectfully,

Ybets Casino

yes i told them take the complaint down....i got you no worries. respected.

Dear pattyroy2323,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru