HomeComplaintsYabby Casino - The player's unable to claim a bonus coupon.

Yabby Casino - The player's unable to claim a bonus coupon.

Amount: ??

Yabby Casino
Safety Index:High
Submitted: 01 May 2023 | Case closed : 15 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's unable to claim a bonus coupon as her e-mail is not verified. The complaint was closed as the player stopped responding.

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1 year ago

Say I can't redeem a coupon because my email is not verified

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1 year ago

Hello mkaster040576,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yabby Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you ever deposit there? Why don't you simply verify your e-mail in order to receive the coupon bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear mkaster040576,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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