The player from the US is dissatisfied with the withdrawal policy. The complaint was rejected because the player didn't respond to our messages and questions.
Instant payout my ass. Yes after u do a withdrawal request. Then it has to be approved 2 weeks later. It's a joke
Dear flaschconstruction3,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Did you request a withdrawal two weeks ago but it has not been processed yet?
I will be waiting for your reply patiently.
Best regards,
Kristina