HomeComplaintsYabby Casino - Player's winnings were not added to account.

Yabby Casino - Player's winnings were not added to account.

Amount: $144

Yabby Casino
Safety Index:High
Submitted: 02 Jul 2023 | Case closed : 05 Jul 2023
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

1 year ago

The player from Florida played Fortunate Buddha and won $140, which wasn't added to her balance. Customer service disconnected her twice and denied her win. She has sent an email but doesn't expect a positive response. We rejected the complaint because the player didn't have sufficient evidence to support this case, so she decided to close it.

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1 year ago

I was playing Fortunate Buddha and won the minor which was approximately 140.00. It did not add it to my balance. Customer service disconnected me twice because I guess they didn’t want to deal with it. I was then told I didn’t win it, when I absolutely did. I then was told to send an email, which I have. I don’t expect a positive reply, if I do get one, since they are disconnecting me and saying I’m lying. From now on, I will be taking screen shots of everything. I didn’t know I needed to, but now I have no proof. It seems like it would be very easy for them to see that I won it during free spins.

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1 year ago

Dear witchywoman9399,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Do I understand correctly that the winnings have not been recorded in your game history and you do not have any proof that you won these funds?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

That is correct. I did not realize you can win something and it be wrong due to the server. I have no proof, so I guess I’m just out the money. If I had a screenshot of it, would it matter, if it’s a server issue? I will make sure to take screenshots of everything from now on.

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1 year ago

Also, the minor jackpot that I won went back to 100.00, so where did that money go? Even when I logged out and back in, it was reset to 0. So, if it wasn’t paid to me on their end, where does it go?

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1 year ago

Please withdraw my complaint. I honestly can’t say now if I won the major or the minor. I think it was the major that was around 140.00, but, If it was the minor, it would only be 20.00, so it’s not worth the fight. Without proof, I will not get anywhere. I’ll just make sure to keep better records in the future.


Thanks

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1 year ago

I understand. I will now close this complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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