The player from US is dissatisfied with the reward system. We decided to reject this case because casinos are free to decide which bonuses will be offered as a part of the reward system, and who is eligible for them.
Yabby Casino - Player’s dissatisfied with the reward system.
Amount: ??
Yabby Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Yabby Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I HAVE ALL SCREENSHOTS FOR EVIDENCE!
I was told IM ranked VIP ROOKIE
BEING VIP IM offered FEATURES like: 50 weekend extra spins
ROOKIE:Rookie
Benefits: 6% monthly cashback + $4000 weekly payout + 50 weekend extra spins, 3% weekly refund + birthday gift + special deposit boost every day + 1 comp point per $10 wagering
SO i show chat THE FACT STATED UNDER YABBY VIP ROOKIE POLICY I GET 50 free spins
YABBY response I must deposit $20 through week I asked for policy statement about WEEKEND SPINS and then they send me this
MIND you I said (WEEKENDSPINS)
NOT WELCOME BONUS
SO PLEASE TELL ME WHICH ONE IS FACT THE VIP ROOKIE POLICY STATEMENT for the WEEKEND SPINS for being VIP ROOKIE:
ROOKIE:Rookie
Benefits: 6% monthly cashback + $4000 weekly payout + 50 weekend extra spins, 3% weekly refund + birthday gift + special deposit boost every day + 1 comp point per $10 wagering
ARE THIS WELCOME BONUS I NEVER REQUESTED AND THE TEAM SEEM to cant find WEEKEND SPINS REQUIREMNTS:
I asked simple question like whats my RANKING THEY WOULDNT SAY At first and then claims I have been changed vip rankings and wont say to what and why
Public
Public
2 years ago
Dear sandersjcandice,
Thank you very much for submitting your complaint. I would like to emphasize, that each casino has a different bonus policy and reward system. Casinos are free to decide what their ranking system is and what conditions must be met to reach each level.
I am sorry, but this isn’t something we could help you with. I can only recommend that you find a casino that suits your requirements better.
Please do not hesitate to contact me if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint. Thank you for understanding.
Best regards,
Kristina
Public
Public
2 years ago
the issue is under whats offered in VIP is 50 spins on weekends for Rookie players thats stated under the vip Rookie section and im listed a Rookie and never got my VIP rookie spins you can go online and see under VIP that rookies get weekend free spins
Public
Public
2 years ago
I am sorry, sandersjcandice, but casinos are free to set their reward system as they wish and we cannot force them to change it. Reward system bonuses are something like a gift, a goodwill gesture, and casinos are free to decide who is eligible for them and who is not.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
