Yabby Casino - Player's deposit seems lost.

Yabby is refusing to credit my account and keeps giving me the run around about what the issue is. They keep changing their story from "we are having server problems" to "the processor is updating their software"... Customer Services is pretty much useless and I get no response when i email the the pitboss.

• Attached are screenshots that show i made a deposit of 0.00187558 BTC to the yabby's wallet 3Qa8XRRurdKByB42KN2T3MpS9TWREa9f8C
• Transfer was confirmed at 3/14/2023 11:35 PM in Block 780864 and the TX Hash ID is 9b2cd3808171fb1a1e33ed0a07d3dc922fca8f84bb5da9ac1998c9a831507e5c
• After 33 Confirmations the funds were transferred to another wallet so if anyone bothered to look they would clearly see I made the deposit and they are in control of the funds.

I have been more than understanding but now they are ignoring me and others should be wary because this could happen to them. Thanks in advance for any help you can provide me. i'll be closing my account if and when this is ever resolved.

Dear bedazzle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino? Please could you forward any relevant communication between you and the casino to my email tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear bedazzle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.