The player from the US had deposited 250 USD into his 'Yabby' casino account using BTC. The transaction had been confirmed but the casino claimed it was cancelled and support was no longer responding to his queries. The player had been provided with a unique wallet for the transaction. It hadn't been his first deposit at the casino. The casino eventually credited his account, and he attempted to withdraw the funds. However, he had played through the funds due to a 1x wagering requirement and lost the deposit. We had advised the player to contact us promptly in future issues. We were unable to assist further as the player had played through his funds. The complaint was rejected as the player remained dissatisfied despite the deposit being credited eventually.
Yabby Casino - Player's deposit is unacknowledged by the casino.
Amount: $250
Yabby Casino
Safety Index:HighOther
REJECTED
Case summary
Dear seansen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
- Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
- Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Was a unique wallet, and wasn’t my first deposit on yabby. Also the pending balance reflected the exact amount accounting for the change in Bitcoin price so it’s clear yabby saw the transaction and again it is currently sitting in the wallet they gave me to send to.
Yabby has now credited my account, currently attempting to withdraw the funds to get my money back, never using yabby again and a word of caution to anyone thinking of depositing, shady actions from a shady casino.
I acknowledge your frustration, but it's important to keep in mind that payment providers handle each deposit, and in most cases, any issues are not the result of the casino's fault or misconduct. Please keep me informed of any updates regarding your refund. Thank you in advance.
No Im sorry but when the casino is trying to tell me that a btc transaction was cancelled which is literally impossible all while it clearly shows its been confirmed 20+ times and the money sent is clearly in the wallet they gave me to send it to that's just being beyond shady. Of course my deposit came with a 1X wagering requirement so they wouldn't let me just get the money out and shockingly enough I lost the deposit in 200 spins. Again its just shady
Unfortunately, once you have played through your funds, there is limited assistance we can provide. It's crucial to recognize that players bear sole responsibility for their accounts, active balances, and all associated bets. In future instances, please reach out to us promptly as the issue unfolds, allowing us to intervene before matters escalate.
It's recommended that every reputable casino includes a section in its terms and conditions outlining the proper procedures for refunds or addressing complaints. Opting to play through your funds rather than requesting a refund, unfortunately, leaves us unable to assist at this point.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint despite the deposit being credited eventually, as the player remains dissatisfied. Thank you for your understanding.
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