Yabby Casino - Player's bonus claim is rejected by casino.

This Yabby Casino advertised that if…

This Yabby Casino advertised that if you would sign up, you could get a 300% deposit bonus plus 50 free spins on the little griffin slot machine and a no play through balance. I signed up, through I had accepted the bonus offered on google until November the 4th 2024. I played the slot for the 50 free spins when a box popped up saying I had a $19,000 play through balance. I chatted with Mason at customer service. Told him I did not get the bonus they are advertiseing. He said he was sorry he could not give me my deposit back because I played the game. I would never have signed up or played any of their slots if I would have known this. Beware they advertise one thing then stick you with another. And refuse to give your money back. They are a scam and theives!

Dear tonitolle,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Do I understand correctly that the casino advertised different wagering requirements? How much were the requirements supposed to be in comparison to the reality?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear tonitolle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.