The player from Texas signed up for Yabby Casino's advertised bonus but received a misleading playthrough requirement of $19,000 instead. When contacting customer service, she was informed that she could not get her deposit back due to playing the game, leading her to feel scammed.
Yabby Casino - Player's bonus claim is rejected by casino.
Amount: $120
Yabby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
5d 11h 21m 57s
Case summary
yesterday
Public
Public
yesterday
This Yabby Casino advertised that if…
This Yabby Casino advertised that if you would sign up, you could get a 300% deposit bonus plus 50 free spins on the little griffin slot machine and a no play through balance. I signed up, through I had accepted the bonus offered on google until November the 4th 2024. I played the slot for the 50 free spins when a box popped up saying I had a $19,000 play through balance. I chatted with Mason at customer service. Told him I did not get the bonus they are advertiseing. He said he was sorry he could not give me my deposit back because I played the game. I would never have signed up or played any of their slots if I would have known this. Beware they advertise one thing then stick you with another. And refuse to give your money back. They are a scam and theives!
Public
Public
yesterday
Dear tonitolle,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Do I understand correctly that the casino advertised different wagering requirements? How much were the requirements supposed to be in comparison to the reality?
I will be waiting for your reply patiently.
Best regards,
Kristina
tonitolle has 5d 11h 21m 57s to reply
