HomeComplaintsYabby Casino - Player is struggling to withdraw his winnings.

Yabby Casino - Player is struggling to withdraw his winnings.

Amount: ??

Yabby Casino
Safety Index:High
Submitted: 18 Jun 2023 | Case closed : 10 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the US is experiencing difficulties withdrawing his winnings from the casino. We closed the complaint because the player didn't reply to our questions and messages.

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1 year ago

I have tried for days to get in touch with Yabbys cashier for verification. And every single time the little crab guy pops up and says to try later. I even have tried to contact concerning depositing with my Credit Card and still could not be helped and told to try later. I need to KYC verify for Yabby I’m up on them $500.00. Can you please tell me where to go to get KYC verified for this casino please?

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1 year ago

Dear brandonlowery4,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

I checked the rules of welcome bonuses and I found this rule:

5.Verification deposit is required before your winnings from the Signup Bonus can be processed.* If verification deposit is not made within 7 days from signup claimed, all winnings and bonus amount will be removed with no prior notice.

Could you please explain if you already made the minimum verification deposit in the casino?

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear brandonlowery4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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