The player from Florida, who used cryptocurrency for transactions, attempted to withdraw her winnings but was asked for verification despite an email that stated depositors did not need verification. She confirmed that she had uploaded all necessary verification documents. However, due to her lack of response to further queries from the Complaints Team, we were unable to proceed with the investigation. The issue remained unresolved as the complaint was eventually rejected due to the player's non-responsiveness.
Yabby Casino - Player is facing an issue with verification in the casino.
Amount: $50
Yabby Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Im a crypto depositor so i went to withdrawl my winnings next thing i kno i have to be verify i got a email stating if you are a depositor no verification is need so now i just gotten a email from tnd casino saying theres a simiar account to my account this my fitst time signing up with yabby in i have the email statin about the depositor
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9 months ago
Dear Connie07,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. Also once the verification is requested from the player we can't ask the casino to process your withdrawal without it.
- Could you please advise if you submitted the documents requested by the casino?
- Do I understand correctly the disputed amount of 50 USD represents your casino winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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9 months ago
Was your verification successful?
What feedback from the casino have you received?
Was your withdrawal processed successfully?
