Yabby Casino - Player didn't receive loyalty points.

I'm just going to put a random dollar amount in that section if it won't take my request without it however it will be incorrectand not applicable it's not a specific amount of dollars it's points I'm disputing. They won't give me my points for the missions I've already completed. I've contacted them multiple times over almost 2 weeks now and they keep giving me the runaround. They started acting shady when I started winning more. They keep trying to tell me it's in Beta so be patient but every other one of my friend's account updates no problems of course they don't have as much points as I do but it's wrong of them to not give me my points when I've earned them fair and square. I can but free chips and spins with my points. These are the missions I've already accomplished and have not been given credit for. Regardless of whether it's in "beta" which I doubt even that still as it's been awhile now, they could still go in and update my points. They used to be my favorite casino to play at too and I used to say the most trustworthy. That is until I started winning more.

Put Faith In It

Turn Around

10 out of 10

Feast On

Yo Ho Ho

I originally emailed them on April 1st about it I just checked the date on the email then subsequent emails followed of which I'll include a couple with the response I got, regarding Now I don't know about anybody else but I'm pretty sure that if they can advance, update my friends accounts when they've accomplished missions they can do mine is my way of thinking. By friends I'm referring to three different friends who all play at Yabby too and they've had no problems. I just don't think it's right or fair. A player shouldn't be penalized and singled out to not get earned points because they've won too much which is what the trend seems to be with them.

Dear grauskye,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your VIP status hasn't been updated correctly?

Could you please advise which player tier you should be in by now? Is there any bonus history that you could forward to petronela.k@casino.guru with visible game progress that would suggest the correct VIP status?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

No it's not my tier status it's the Journey Missions that I'm talking about.

Put Faith In It - 3 deposits with Crypto

10 out of 10 - Make 10 deposits in total

Feast On! - Make a single deposit of $50 or more

Turn Around - Wager at least $5000 in slots

Sink Me- Make 20 deposits in total

I have accomplished all of those. You're updating Donald, Jacob, John and I haven't asked Jeff yet but I bet you're updating his correctly too but mine haven't been and I've asked multiple times about it. Which btw all of those guys play at your casino now because I turned them on to it and I told them you , Extreme, Brango and Limitless were the best online casinos to play on especially regarding fairness. Just saying, throwing that in there because it's the truth. It's kind of disheartening that this has happened.

So you're just going to do the same thing and ignore me again? Wow.

I apologize if there has been any misunderstanding, but as this is our first interaction, both parties are allowed seven days to respond and I do not ignore you "again". Please be patient with us as we work to address your concerns in a timely manner. Thank you for your understanding.

Could you please forward any supporting evidence that you completed all the abovementioned missions? My email address is petronela.k@casino.guru.

Yes I can give me a bit.

Well here is my deposits for the last 6 months. I usually deposit in increments of 39, 48 or 57. Sometimes 93 but usually the others.

I also only deposit with Crypto. But all of this information should be easy for you to access since you're who I just received it from today.

Screenshots from the player:

Thank you very much, grauskye, for the forwarded screenshots. I can see the promotion is temporarily stopped for technical issues that the casino experiences. Once the problem will be fixed, they will inform you in an email. Therefore, I will set the timer for 14 days to allow the casino to investigate properly and fix the problem.

Please keep me informed about any further developments.

Yes I saw that too thank you.

Thank you very much, grauskye, for your understanding and patience. I will check back with you when the timer is up.

Dear grauskye,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.