Yabby Casino - Player claims that payment has been delayed.

I failed to my research on this casino seeing how its supposed to be the sister site of Casino Extreme and Limitless ( which are excellent online casinos btw). I recently completed a playthrough from freespins and upon withdrawal is where all the drama started leading to my decision about this casino.

Let's begin with the verification process, which raised my concerns immediately. They sent me an email stating since I recently used a credit card for deposit that my credit card needed to be verified as well as my identity. I was skeptical obviously but they required front and back pics as well as me holding the card pic with every number covered except the last four. So I did and I used real material to cover my numbers not an editor(since skilled editors can reverse blackouts). They also required the norm of my i.d. and me holding it.

So I get an email-which I will post below-stating that they received my documents and everything was cleared and I was ready to enjoy the fastest withdrawals ever..forever🙄. Here is when it all goes to 💩.

I put in my withdrawal request and attached my litecoin address everything went smooth then Boom! I get an email stating that I need to verify my credit card again🤔. I'm like wait, I did exactly of what they asked why does my card to be verified again. Long story short they expected me to use an editor to cover the numbers not real material so they could abuse my card.

Now all of a sudden I'm no longer eligible for withdrawal until verify my credit card. So I played their game a few times just to see what happens. I upload everything exactly the same and again I get an email giving me the green light so I withdrawal again and of course the same thing as before happened. I did this three times.

Take my advice AVOID THIS CASINO AT ALL COSTS!! Idk how their rating is so high I'm guessing an army of positive replying bots. I have not received payout and now my account has a red box at withdrawal stating I need verification. This casino is a joke.

Dear PiSpinWin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Kristina

And yes I completely understand, however I was only going off the emails that were sent to me and the events that followed. It's safe to say their communication is not corresponding between departments.

Here are a couple of the emails sent to me

Dear PiSpinWin,

Have you received your withdrawal from the casino yet?

No I have not Kristina, even after sending in my documents several times. I have also yet received any type of email of sort

Imo, there is nothing holding this casino back from releasing my withdrawal they are just choosing not too. This is beginning to become the norm it would behoove us to take a closer look at these online casinos before depositing and sending our personal information.

So I have an update

Yes I was indeed payed out and I am really glad to clear my doubts about Yabby casino.

As I mentioned before, I really believed they were a credible casino and having been paid out proves this. Long verification process had me worried as it tended to show similar actions as faulty casinos.

Upon more investigating I see now faulty casinos follow and mimic well established casinos as Yabby, Limitless, Casino Extreme to name a few.

One more note: I hope other casinos that have promised payout follow suit and do the right thing

Dear PiSpinWin,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru