XCasino - Player’s attempts to self-exclude themselves have been overlooked.

This casino has NO responsible gambling policy. I have asked them countless times to permanently close my account as I am losing to much money,,they constantly tell me " this is not possible, our systems wont allow it, just dont play". I find this incredulous to say the least, and I am actually quite surprised the Guru has given this casino a very good rating considering , they dont allow deposit limits, there I'd no take a break or cooling off considered and they WILL NOT self exclude problem gamblers who wish to do so.

Dear martyboy123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward all the emails or screenshots showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear martyboy123,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.