WinVegasPlus Casino - Player with gambling addiction allegedly lured back by casino.

This is how these Curacao casinos operate. Months ago, I asked to close my account due to gambling addiction. Three months later, these criminals emailed me and asked me to reactivate my account. They sent me a form they had filled out that I needed to sign and offered me a 100 euro gift.

After months of recovery, I fell back into the gambling trap because of them. I'm asking for a total refund. Do you think that's fair? I'm attaching their email and some other photos.

Dear luxor83,

Thank you very much for submitting your complaint and forwarding the relevant communication:

I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. If I understand correctly, you asked the casino to reopen your account, and they proceeded with your request. Did you previously disclose any concerns about a gambling problem when you requested self-exclusion?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I'm specifically interested in your initial request.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Player's additional comments:

Dear, I forwarded you this other vegasplus complaint to make you understand that they are criminals....no petronela I never requested opening...I sent you their email and they wrote me that I had requested opening months before but obviously it wasn't true ...and they invite me to fill out a form and reactivate the game with a 100 euro gift. After this thing I resumed the game that I had abandoned. Who compensates me?

Could you please forward the original request that you sent to the casino? Thank you.

Dear luxor83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made the request at the time via chat. Now they send me this sheet to reopen the account without my having ever asked

As we don't possess the initial request from you outlining the reason for desiring the account block, and considering you subsequently completed a form consenting to the account's reopening, it's challenging to establish any wrongdoing on the casino's part.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear luxor83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.