The player from Germany had his withdrawal processed and sent ten days ago. Unfortunately, the payment never reached the player’s ecoPayz account. Player’s complaint has been resolved successfully.
WinVegasPlus Casino - Player’s withdrawal has been delayed.
Amount: €799
WinVegasPlus Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
WinVegasPlus Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
the casino claims my payout on 3/19. Having sent to my ecopayz account, however, nothing ever reached my ecopayz account.
I have sent the casino a transaction overview from the ecopayz account for the period in question of the payout so that I can prove that no money has arrived.
the casino responded:
Hello jörg l ***
Like we told you, the withdraw was approved and sent on 19/03 to you, I would advise you to contact your bank to see what happened in this situation.
Regardless, we are here to help you and if after you contacted your bank about this transaction, please come to us on chat to see what we can do to help.
Best regards
Jack
now i wonder why i should contact my bank if the payment was made with ecopayz.
The payment was made with ecopayz and not with bank transfer, so my bank cannot help me
I wrote that back and since then I haven't received an answer.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear fowi30,
Thank you very much for submitting your complaint and forwarding the relevant screenshot and communication. I’m sorry to hear about your delayed withdrawal.
Could you please advise if you have received any transaction tracking number or a receipt from the casino that would confirm the transaction? Did you use the same payment method to withdraw your winnings as the one that has been used to deposit funds into your account? Have you received any payments from this casino in the past?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
I received my winnings today on my ecopayz account, thank you very much
Automatic translation:
Public
Public
3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fowi30, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
