WinsParkSpin Casino - Player believes that their withdrawal has been delayed.

I am trying to withdraw 5k I had to pay $50 deposit for acct verification then $150 btc crypto currency for the fee to withdrawal the 5 k says on site when you hit withdrawal option funds will be deposited within 30 minutes I chose PayPal it says pending payment for a week now online chat rep Debrah Bledsoe tells me to be patient customer service email never returns emails so I asked to be refunded the $200 fee I paid for withdrawal still waiting for either or

Dear paulfleck71,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you I appreciate you guys looking into this matter

Dear paulfleck71,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi nothing new to report no withdrawal they won’t respond to emails or online chat

Dear paulfleck71,

Thank you for your patience throughout the handling of your complaint against WinsParkSpin Casino.

After a thorough investigation, we have concluded that the casino's practice of charging players processing fees is unethical and goes against fair gambling standards. Additionally, despite our repeated efforts to reach out and seek an explanation, the casino has been uncooperative and failed to provide any valid justification.

We understand that this is not the outcome you were hoping for, but unfortunately, without cooperation from the casino, there is little more we can do to assist. As a result, we will be closing this and all related complaints as unresolved, with the classification of "Unreasonable Excuse."

Please also be aware that this will further negatively affect the casino’s already low safety index on our platform, especially since it has been using the trademark of a reputable brand to deceive players. We strongly recommend caution when dealing with this operator and suggest choosing casinos with higher safety ratings in the future.

Thank you for choosing Casino.Guru, and we regret that we were unable to secure a more favorable resolution.

Best regards, 

Nick

Casino.Guru