Dear Rita,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. By registering an account, you agree to the terms and conditions (https://secure.5winspark.com/#/help/user-agreement) of the casino. In this specific case there is written:
„Winspark reserves the right, in its sole discretion, to void any winnings and confiscate any balance in your account for any of the following circumstances:
If the name on your account does not match the name on the credit card(s) used to make purchases for your account."
Please understand, that by depositing using your partner’s credit card you have breached one of the main rules, so I am not sure we can help here.
Could you advise if you have used a joint bank card or your partner is the only card owner?
Thank you in advance for your reply.
Best regards,
Kristina
Dear Rita,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but please understand that most casinos don’t accept deposits from 3rd parties. By registering an account, you agree to the terms and conditions (https://secure.5winspark.com/#/help/user-agreement) of the casino. In this specific case there is written:
„Winspark reserves the right, in its sole discretion, to void any winnings and confiscate any balance in your account for any of the following circumstances:
If the name on your account does not match the name on the credit card(s) used to make purchases for your account."
Please understand, that by depositing using your partner’s credit card you have breached one of the main rules, so I am not sure we can help here.
Could you advise if you have used a joint bank card or your partner is the only card owner?
Thank you in advance for your reply.
Best regards,
Kristina