Winny Casino - Player’s withdrawal has been delayed.

first they confirmed account is fully verified when I make a withdraw they say my account is not verified now last step is proof of payment which I sent over 20 pictures still not processing my withdraw

please stay away

Dear roldan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear roldan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"I did Sent the information the was requested I requested the withdrawal for account 8244

but the keep asking for account ending on 2001 which doesn't make sense all what tell is they don't want to pay and the im not responding is 1 doesn't make sense asking me for account paperwork which they feel asking

2 after chatting with the agents over 20 times and 12 emails and alot of stress I decided to requested blocking myself from all N1 interactive own casinos because I see the no matter what I do even sending certified with stamp from the bank they still will ask me for different account

Conclusion they are theft why they don't pay the money back from the account which they received the deposit which is verified"

Thank you very much, roldan, for getting back to us. Do I understand correctly that you have requested to block all your casino accounts under N1 Interactive? Could you please advise what happened to your active balance? Is it still held by the casino or you have played it? Looking forward to hearing from you.

Dear roldan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Can you provide an email where I can send the bank information

My email address is petronela.k@casino.guru. However, you haven't answered my previous question. Could you please elaborate?

• Do I understand correctly that you have requested to block all your casino accounts under N1 Interactive?
• Could you please advise what happened to your active balance? Is it still held by the casino or you have played it?

Good Morning Petronela

Yes I request to be block from all N1 INTERACTIVE casinos because if I dont receive my winning here what's the point of playing

My Active balance stays on the account was never given to me

Thank you very much, roldan, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Hello roldan,

I'm Nick and I'll be helping you in your issue from now on. I would like to ask Winny Casino to join us and help us resolve the player's issue.

Unfortunately, we haven't hear from the casino yet. Please note, that the complaint will be closed as unresolved if we won't get any respond within the given time and it may lead to casino's rating deduction.

Thank you,

Nikolas

Dear roldan,

As I mentioned in my previous post, the complaint will be closed as unresolved as the casino did not respond to us in the given time. I'm really sorry that we could not help you more with your issue but there isn't much we can do if the casino is non-responsive. They can still reopen the complaint anytime if they wish to resolve the issue as the unresolved complaint may negatively affect the casino's rating.

Best regards,

Nick

Casino.guru

You guys try your best on fixing the issue,but winny is just bad casino and that's why they don't respond

Thank you