Dear Molay75
I'm Michal and I have taken over this complaint. I have reviewed this case and although the change in withdrawal limits might look a bit strange, Unique Casino has this stated in its terms and conditions here:
"6.17. Should the lifetime deposits of a player be less than, or equal to €500, their maximum withdrawal amount is 10(X) times the amount of their last deposit, minus any fees. For example, a player whose last deposit was €20 is only entitled to withdraw a maximum of 20 x 10 = €200."
So although I can empathize with you that this approach is not the most user-friendly they probably discovered that this rule applies in your case.
With this being, said I will contact the casino to shed more light on this matter.
We would like to invite Unique Casino to join the conversation.
Dear Unique Casino
Can you please provide some information on why the withdrawal limit for the player changed during the 3rd withdrawal was processed? Is there a way the player can withdraw their winnings quicker?
Dear Molay75
I'm Michal and I have taken over this complaint. I have reviewed this case and although the change in withdrawal limits might look a bit strange, Unique Casino has this stated in its terms and conditions here:
"6.17. Should the lifetime deposits of a player be less than, or equal to €500, their maximum withdrawal amount is 10(X) times the amount of their last deposit, minus any fees. For example, a player whose last deposit was €20 is only entitled to withdraw a maximum of 20 x 10 = €200."
So although I can empathize with you that this approach is not the most user-friendly they probably discovered that this rule applies in your case.
With this being, said I will contact the casino to shed more light on this matter.
We would like to invite Unique Casino to join the conversation.
Dear Unique Casino
Can you please provide some information on why the withdrawal limit for the player changed during the 3rd withdrawal was processed? Is there a way the player can withdraw their winnings quicker?