Win Unique Casino - Player’s withdrawal has been delayed.

I requested my withdrawal of € 916.5 on February 27, it was approved on March 3, and until today, March 11, I still have not received my money. When I call or write to the chat they ask me for patience, I have requested a transfer receipt and it has not been sent to me. In theory, the money is processed and received between 3 and 5 business days. I have been 6 business days and they still have not confirmed when I will have my money. Apart from another withdrawal approved on Monday the 8th, without a trace of the money.

Dear Javier,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Today 14 days have passed, in which I have not yet received the proof of withdrawal. They tell me that they have changed banks and that it is the bank's fault. I call and talk through the chat every day, where the only thing they do is excuse themselves and ask me for patience.

Thank you very much Javier for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Javier!

From now on, I will take care of your complaint. I would like to ask Unique Casino's representatives to join this conversation in order to resolve the issue with the withdrawal.

Today I just received both transfers. Thanks for your help

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.