Win Unique Casino - Player’s requesting a full deposit refund.

Dear Casino Guru, I have been a member of Unique Casino for a long time now, I have never won anything, if not once, but at the time of collection they always find excuses on the documents and do not pay, delaying even months they lead you to spend the winnings again . By now I've spent the world, can you ever win anything?

I would like a refund because it looks like a scam site

Dear GloriaB,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days completing this thorough procedure. We always suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

On what grounds do you request your deposits to be refunded? Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

they even ask for the bill, after a while they consider it expired, it is a scam site, if you deposit with a credit card, they always deduct more money than they should and you always have to open disputes.

Unreliable site and it is not possible to never win anything

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Thank you

Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but the lack of evidence makes it impossible at this moment. Please, if you’ll come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. However, I will reject it now. Thank you for your understanding.