Win Unique Casino - Player’s account has been blocked.

Ich habe bei Unique Casino 500 Euro gewonnen ,100 Euro zur Auszahlung gegeben deswegen steht auf den Screenshot nur 400 Euro und jetzt zahlen die mein Geld nicht aus sondern haben meine Konten gesperrt…wenn man die anschreibt per email bekommt man keine Antwort von denen und wenn man die im Chat anschreibt wird gesagt ich muss auf die email warten und wenn man weiter schreibt antworten die nicht mehr…ich möchte mein Geld haben das ist Abzockerei was die machen .ich habe ganz normal gespielt und gewonnen und die ziehen sowas ab.Ich habe ausversehen eine Beschwerde an Vulkan Vegas gemacht ,habe mich vertan mit Vegas plus ,die Beschwerde von Vulkan Vegas kann gelöscht werden,habe nur mit unique Casino und Vegas plus das Problem .

Dear Angie136,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ich habe mich am 17.08.2020 da registriert und die Kontoverifizierung ist auch erfolgreich abgeschlossen worden.Ich habe Slots gespielt Sun of Egypt 2 und 3 . Mein gewinnen habe ich ohne aktiven Bonus erzielt.

Thank you very much, Angie136, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Unique Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello Angie136,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Unique Casino to join the conversation and participate in the resolution of this complaint.

Dear Unique Casino,

Can you please explain why the player's account has been blocked?

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Angie136,

There has been no response from the casino so far. I have now also attempted to contact the casino via Skype and so will extend the timer one last time with the hope that we can get your complaint resolved.

In the meantime, please let me know if there are any developments.

Kind regards,

Adam

Dear Angie136,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (adam.m@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Adam Maclean