HomeComplaintsWin Unique Casino - Player expressed distrust in fairness of the casino.

Win Unique Casino - Player expressed distrust in fairness of the casino.

Amount: €1,800

Win Unique Casino
Safety Index:Very low
Submitted: 29 Sep 2019 | Case closed : 28 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Nabil, a player from Italy, lost in this casino quite a big amount and hasn’t won anything. He doesn’t recommend this casino to other players.

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4 years ago
Translation

I lost all my money I was paying to pay my bills. I don't know what happened to me to let me enter the unique casino site that came out on some Facebook page! ?? In a few days I lost all the money I could save after many months of work and sacrifice.

The site of unique casino has ruined me mentally and physically made me feel terrible. You play and you lose but you never win! And all well done and planned in the sense that it takes money from the victims' accounts without making them win anything !! I do not recommend it to everyone

Automatic translation:
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4 years ago

Hello, Nabil.

 

Thank you very much for submitting your complaint through our website. We are very sorry to hear about your negative experience. Since it seems that gambling affects your life in a negative way, we advise you to take a look at this article on our website: https://casino.guru/how-to-gamble-safely. You may find some useful information there. We also have other content about responsible gambling and problem gambling, which may help you.

 

Unique Casino is a licensed casino with official game providers. Payout ratio (RTP) cannot be changed by the casino, with the exception of cases where the casino operates fake games. Could you specify the games you played (we can do a test)? Do you have any relevant evidence which convinced you that the casino has altered the games?

 

Best regards, Jozef

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4 years ago
Translation

I do not recommend that site to anyone !!! I have friends who played on other sites like sisal and many others have always won something more! But unique casino and a shocking thing !!

Automatic translation:
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4 years ago

Hello, Nabil.

You didn't respond to our questions. Could you provide us with answer, please?


Best regards, Jozef

Edited by a Casino Guru admin
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4 years ago

Dear Nabil,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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