HomeComplaintsWin MaChance Casino - Player’s withdrawal has been delayed.

Win MaChance Casino - Player’s withdrawal has been delayed.

Amount: €610

Win MaChance Casino
Safety Index:Very low
Submitted: 25 Apr 2021 | Resolved : 05 May 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Germany has requested a withdrawal almost two weeks ago. Unfortunately, it hasn’t been received yet. THe complaint has been resolved as the player received his winnings.

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3 years ago
Translation

the casino already paid out on April 13th. the money did not reach my ecopayz account.


i sent a transaction history for the payout period in question to the casino to prove i hadn't received any money.


Since the casino has not responded for more than 2 weeks and I have not received any message regarding the payout, I decided to open this case.


Automatic translation:
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3 years ago

Dear fowi30

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Please forward the transaction history of your ecoPayz account to petronela.k@casino.guru as well, to prove you haven’t received the payment.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Thank you very much, fowi30, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

 

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3 years ago

I would like to ask MaChance Casino to join us and help us resolve the player's issue.

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3 years ago

Hi fowi30,


I am sorry to hear about your experience with us, but there was an error with the original payout, and once that was fixed the payout has now been processed and it is on its way you


Best Regards

Jenifer Wilson

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3 years ago
Translation

I will contact you when the payment has arrived. With bank transfer, it can take a while

Automatic translation:
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3 years ago

Thank you fowi,

We will be waiting for your answer. Let us know when your money arrives so we can close the case.

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3 years ago
Translation

got the money on my account today.

Many Thanks

Automatic translation:
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3 years ago

Dear fowi30,

Thank you for letting us know that your issue has been resolved. We will be closing the complaint now as resolved. Do not hesitate to contact us if you will come across any other trouble in the future.

Best regards,

Nick

Casino.guru

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