The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was closed because the player submitted 2 complaints about the same issue.
Win MaChance Casino - Player’s winnings haven’t been received yet.
Amount: €1,500
Win MaChance Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
My emails always stay in the queue. Documents are closed by the system after trying to add them
e
Automatic translation:
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2 years ago
Dear E.Beccard,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
