The player from Spain wishes their deposits to be reimbursed since the casino doesn’t hold the Spanish License. After a closer examination, we ended up rejecting this complaint as unjustified.
Win MaChance Casino - Player requests a refund of deposits.
Amount: €1,000
Win MaChance Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Win MaChance Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Good afternoon, the casino machance is not regulated by the law that requires online gambling in Spain. I have made several deposits for a value of € 1000 without even having my account verified, the law says that to deposit more than € 150 the account must be verified with the documents. In my case, I don't have a verified account, I have asked for explanations and the casino's response is that they don't care that when you register, you accept the conditions of use. I claim the deposits that I have made since my account is not verified and should not have been made
Automatic translation:
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3 years ago
Dear Csrbky,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a Spanish license is necessary only for those casinos which want to operate on the Spanish market (targeting Spain) but if the casino does not target the Spain market with their commercials, they can accept Spanish players, they are just not protected by the Spanish License.
Unfortunately, if you come to play in Curaçao licensed casino (by your free will and they are not targeting the Spanish market), you need to follow Curaçao laws.
Unfortunately, in this case, we are not able to help you and you have no right to a refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by Spain.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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3 years ago
Dear Csrbky,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
