Win Diggers Casino - Player’s struggling to withdraw winnings.

Withdrawal back to my Visa Card

Rejected

They asked me to open a Perfect Money account which i did.

After 2 withdrawals I was told I could no longer withdraw to Perfect Money

They asked me to open a MasterCard for withdrawals. Which I did. They are now rejecting my withdrawals to MasterCard and have told me I can only recieve withdrawals if I open a bitcoin account.

They advertise you can withdraw 2000 a day but actually it is only 500.

Currently my account balance is 4800 but I can't withdraw it

Dear Jane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you already opened a Bitcoin account? Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I don't wish to open a Bitcoin account.

You advertise Visa MasterCard Perfect Money Etc.

It is possible to deposit by there methods so there is no reason a withdrawal cannot be made.

I'm afraid using an outside source for deposits and withdrawals is a reflection on your casino.

We are your customers.

Thank you very much Jane for your reply. Please note, that I don't work for this casino, but for Casino.guru which operates as an independent website. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jane,

I looked at your complaint and will do my best to help you. I would like to invite Win Diggers Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

PS: Dear Jane, I changed the disputed amount from 500 to 4800 according to your complaint.

I have now played through my winnings due to sheer frustration when I tried to withdraw onto my MasterCard again.

Win Diggers had blocked my card from withdrawing.

I am awaiting prizes from Win Diggers then I will be closing my account.

Thank You for your interest in my complaint.

I now consider this matter closed and do not wish to take it any further.

Thank You for your time

Dear Jane,

I'm not sure if I understand you right, but, did you lose your winnings?

Yes I'm afraid I did

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.