Wildz Casino - Player’s struggling to complete account verification.

I am waiting for 6000 euro from wildz for one month.

I send all KYC and my POA and skrill all approved. I send 4 ID pics and one selfie and they keep request more. The pics taken with iphone and in HD.

Casino do not respond to email and block me from chat as I get angry as no agent put email to manager.

I know have to get solicitor and complaiints people to help.

Please help.

Dear Liia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I give more then I ever give before. You see from evidence I provided. All clear all HD quality. I have no more to keep giving.

I need for your help now as casino being criminal try to make me gamble my money back. You see for self what I give.

Please for help me.

Thank you very much, Liia, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Liia,

I looked at your complaint and will do my best to help you. I would like to invite Wildz Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

We would like to ask the Wildz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Liia,

Casino contacted me internally and they've stated that your account is verified since 27.5.2021. Can you please confirm if the information is correct and your case is solved?

Dear Liia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.