Wildz Casino - Player's account has been restricted.

I cleared my bonus, I had my own money in my account but a bonus was open from free spin deposit or something , every time I won money kept going into the bonus account, finally I cleared the bony I think it was $715 and I now have 80k sitting there they said my account is restricted while they look into see if the terms and conditions were breached, I haven’t really gotten a reply it’s been 4 days I’m worried I will lose all the money on a misunderstanding of the terms as I’m new to online casinos

Dear Jwfraser,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate which bonus offer have you activated? Please, post the bonus link here when replying.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Please stand by ad they seem to be going forward with it for time being they have requested further documentation so I will contact you after that, thank you for your reply

Jwfraser, thank you for the reply. I will keep this complaint open, so please let us know if there is anything new.

Ok so alls good the casino is legit as they have now paid me, the way they do payments seemed very odd but at the end of the day go through the process of verification and all though it takes lots of time to do they were actually really great, it seems like support isn’t given much information and they have to constantly ask another department, other then that this casino is 10/10

Awesome news, Jwfraser. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.