Wildz Casino - Player has experienced a technical glitch.

Game "Tome of Madness" has changed elements during spin.

Video: https://youtu.be/hYK-YIp82mg?t=72

Wild book changed to sword and sword changed to cyan diamond.

After that portal throws ONLY ONE book in bottom-right corner.

Wildz reply was "If you still think that game is broken, contact to Play'n GO or MGA"...

Play'n GO banned from Facebook chat and MGA is asking this from casino and Play'n GO. Not for player.

Wildz closed players account for reason "we don't need to say it".

After you see this, you can say that reason.. Cheating is allowed in the future.

Thank you.

Dear timpezon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you experienced similar difficulties with any other games? Do I understand correctly that you have already contacted the game provider or MGA, as suggested by the casino?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

The The game Offered by the Facebook me. MGA moved the case to: www.pardeeconsulta.eu and yesterday there was an answer asking for hangers and a second time a description of the problem that has already been written on the form. So the answer came after I had already had time to put the case here. Delay of several days. Wildz hasn't responded to anything in months. You would think that from a video that can be stopped they would have noticed that the element changes over the course of the round. I'll tell you about it in the video IMMEDIATELY.

As you can see, the game account is closed BEFORE things are even dealt with. Based on "no justification". However, it is a reluctance to catch up on mistakes during the handling of complaints.

The terms and conditions of many casinos also include the section "the casino's decision on the appeal is final". So it means "the game worked right and the point".

I’m not the only one who would like to contact the company but in the picture "Bf Jack" will certainly be blocked with a very high probability.

The problems in the company are reflected in all of us playing and losing winnings.

eCOGRA solves matters by asking the casino and gaming company. When both dispute, the player loses a story that is videotaped as proof. The casino and the gaming company, on the other hand, do not give the same sentence about the course of the event. Explaining an event differently when it is wrong.

Play'n GO already explained to another casino (also a complaint was made) the exact opposite of the course of the game than in their own instructions.

Claim that the VOID comes first. In reality, ABYSS comes first (14 combinations) and VOID (27 combinations).

"if possible" ... That's funny because it's claimed that objects don't fall off. This explanation as incorrect was "no error in the game" for a casino.

Would you trust such a gaming company?

Time of video file: 2019-11-30 18-01-51-021

30-November-2019 (!!!) 6.01pm.

Easy to find game log of round.

For me Wildz is still quiet.

Timpezon, do I understand correctly that you are still waiting for Pardee Consulta to review your case?

Yes I wait. Do not comment on the case anymore. A link to the tour has also not been provided.

Thank you for your confirmation, Timpezon. Since you are still waiting for the decision, we won’t interfere with the Pardee Consulta's investigation as they are a higher authority than we are, with better access to all the necessary data from the casino. In the meantime, I will mark the complaint as 'waiting for regulator decision'

Please, let us know the result, so we can close this complaint accordingly. You can then contact me directly - my email address is kristina.s@casino.guru.

Thank you for understanding, and I hope the issue will be resolved soon.

We’ve reopened this complaint at the request of timpezon.

Unfortunately, we explained to you multiple times that the issue you are experiencing with this specific game is not something we could help with. I am sorry that the ADR wasn't able to help you too, but we cannot penalize the casino in a case when the problem clearly is the game, not the casino. As always. I can only recommend that you contact the game provider as neither we, nor the casino can influence this in any way.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion.

Please, do not reopen this complaint, we will not assist you further with this issue.