HomeComplaintsWildz Casino - Player has been accused of providing incorrect data.

Wildz Casino - Player has been accused of providing incorrect data.

Amount: €300

Wildz Casino
Safety Index:High
Submitted: 14 Aug 2020 | Case closed : 28 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany had his account closed and winnings confiscated after accusation of providing false data. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Due to autofillin, I did not enter all the data correctly, i.e. first name and only 3 letters of the surname are correct. I have paid 500 euros up to now and wanted to pay out 300. During the verification, my papers were then rejected several times until I then asked customer support why that was so .She then changed my data and since then my account has been blocked by the "management". Now I asked the customer support again what was going on and they said I was blocked because of suspected fraud and that my money was confiscated. I am now thinking about it with my lawyer but come because of 300 euros?

Automatic translation:
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4 years ago

Dear Amin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked T&Cs (https://www.wildz.com/en/info/terms-and-conditions/), and this is what I found:

"5.6 - You must enter all mandatory information requested in the registration form in particular, your age, your identity, your address and contact details, including a valid email address, valid mobile phone number and your place of residence and it is your sole responsibility to ensure that the information you provide to us is true, complete and correct. Note that you must be 18 years of age or older, or such higher minimum legal age as stipulated in the laws of the jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.

5.7 - You are hereby notified that we carry out verification procedures and that your Account may be blocked for access or closed if we suspect that you have supplied us with false or misleading information."

I carefully reviewed your case and, unfortunately, there is nothing I can do for you in this case. You are responsible to always provide correct and full information. The casino cannot risk paying out winnings to a wrong person and you were supposed to inform the casino about this fact immediately before you started playing.

Please do not hesitate to contact us if there is anything else, we could do for you, otherwise, I will be forced to reject this complaint. Thank you very much for your understanding.

Best regards,

Kristina

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4 years ago

Dear Amin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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