The player from Alberta lost 3200 CAD on a slot machine that failed to activate a bonus despite appearing ready, and after expressing frustration, the casino banned the player.
WildTornado Casino - Player's account has been closed after expressing frustration.
Amount: Can$3,200
WildTornado Casino
Safety Index:Very highSafety Index
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9.0
WildTornado Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
3d 4h 41m 32s
Case summary
4 days ago
Public
Public
5 days ago
I want the 3200 i lost to their rigged slot machine that didnt seem to want to activate a bonus that was clearly full and good to go then they decide to ban me because i was frustrated and let them know i.was frustrated.
Public
Public
4 days ago
Hello dexterwidaiko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Regards,
Nick
dexterwidaiko has 3d 4h 41m 32s to reply
