HomeComplaintsWild Tokyo Casino - Player’s struggling to complete account verification.

Wild Tokyo Casino - Player’s struggling to complete account verification.

Amount: €1,000

Wild Tokyo Casino
Safety Index:High
Submitted: 04 Jun 2021 | Case closed : 22 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing difficulties verifying his payment method. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello,

I signed up at this casino and won € 1000.


It was paid into my current account and savings account via online banking.


I have submitted all the necessary documents, only the savings account cannot be verified although I have submitted the same documents (screenshot, account statement) as for my current account.


I am very angry now and ask for help

Automatic translation:
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3 years ago
Translation

After a long time the account was verified and the first money was paid out .. since there are 3 payouts due to the maximum payout rate of 400 € per day, I am now waiting for the other 2.

I will report whether the money has arrived

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3 years ago

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? Could you please advise which account (regular or savings) you have used to deposit funds to casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


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3 years ago

I can see you posted your reply before I was even able to post mine 🙂


Thank you very much for the update and I will be waiting for more good news patiently.

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3 years ago
Translation

Hello quick update,

the 2 payment of 400 € was paid out today.


I canceled the € 200 payment and turned it into € 400 and submitted it for elevation.

Now my account has been frozen and I do not get any information when the last payment over 400 € will be paid. filefile

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Thank you very much, Marcel, for the update. Could you please advise if your winnings have been accumulated with or without an active bonus?

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3 years ago

Dear Marcel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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