Wild Tokyo Casino - Player experiences delays in account verification.

Hello, i recently played with wild tokyo casino and im abit worried, ive been reading all the recessions about people not being able to verify the account and get there winnings. I have followed the steps and sent in the required papers to theire mail but have not recieved anything back nor i am verified. Can you please help me because i put alot of money in there and i really need them to live. Thank you for the help. Adding on the casino webiste i put the adress where i live now not my legal adress which is still at my families house so im afraid this will be a problem too because on my legal papers its my families house which is in the same city but different street

Dear antoniorahme42,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly you sent the last one?
• Have you tried to explain the discrepancy to casino support at any time?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

hello, I received today from them my documents weren't enough and sent me new instructions. I'm Abit worried because they are asking for too much information, maybe that could harm me in the future... what do you think? but I just filled out everything and sent it via email and the website to see if ill get a reply or vertification

Hello again, my account got verified and i recieved today a message saying my money is in my account but i recieved nothing. Iban and everything was right. Please help me know whats wrong

Dear antoniorahme42, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear antoniorahme42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Everything was solved. This casino is legit and very helpfull. Dont listen to bad comments

Dear antoniorahme42,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru