The player from Berlin is trying to close her account via chat and email, but has been unsuccessful and has not received a response despite multiple attempts. The complaint was closed as the player stopped responding.
Wild.io Casino - Player is struggling to close the casino account.
Amount: ??
Wild.io Casino
Safety Index:LowSafety Index
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4.9
Wild.io Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I tried to close my account via chat. The chat responded that I should send an email. I've done this several times but haven't received a response yet!
Could you please reach out to the casino on my behalf, Casinoguru? I want to close my account but they are refusing to do so!!!
Automatic translation:
Public
Public
1 year ago
Hello Chris187,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Why exactly are you trying to close your account? Did you request for account closure or self-exclusion? Do you have any remaining balance on your casino account?
Looking forward to your answer.
Regards,
Nick
