Wild Casino - Player has been accused of opening multiple accounts.

my account was closed so i opened a new one and i can’t access my email addresses so i tried going back to the first one will now i can’t depoist

Dear lisakcodner,

Thank you for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes this true but they left one account open but i can’t pay so why play i guess my money is trash to them

Could you please advise what was the reason for the first account to be closed? Was it done by the casino or you requested the closure? Are there any funds being held by the casino?

Dear lisakcodner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

please close case i delete my profile

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.