Weiss Casino - Player's withdrawal is delayed.

Hello

I requested withdrawal of my 3986USDT winnings from weiss and despite my account is fully verified and turnover requirements was done long time ago, they do not pay. I'm waiting since 14.09.2024 and today 2 weeks are passing since withdrawal is "in progress"

When I asked them after 9 days when I will get my withdrawal they sent me reply with empty promises.

Except this withdrawal I have 247$ more in balance which I would like to withdraw but I can't due already pending withdrawal.

It is unbelievable that withdrawal takes such a long time but deposits are instant...

Dear mobbykwika7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Weiss Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas

I played only with my own money and this is my 1st withdrawal from weiss.

Thank you very much, mobbykwika7, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear mobbykwika7,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Weiss Casino representative to join this conversation.

Dear Weiss Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear mobbykwika7,

We, the official representatives of WEISS, sincerely regret any inconvenience you may have encountered. Please be assured that we are fully committed to assisting you in resolving this matter.

We are currently reviewing your case thoroughly and will work diligently to address the situation. Please note that while the investigation may require some time, we are actively working on it and will provide you with updates as soon as possible.

Thank you for your patience and understanding.

Sincerely,

WEISS Team

Hello Mirka and weiss casino

It's been 20 days and I still haven't received my money. It's really unbelievable that I'm waiting so long, and the Weiss representative says they need even more time to investigate my problem.

11 days ago they replied to my mail I will get my money soon, right now I feel I'm getting scammed.

Dear mobbykwika7,

Following a thorough review of your complaint, we are writing to inform you that your withdrawal has been approved. Please confirm this information from your side. Thank you for your patience and understanding.

Sincerely,

WEISS Team

Dear mobbykwika7,

Could you please confirm, if you have received the withdrawal?

Thank you.

Dear mobbykwika7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

Sorry for the delay, the withdrawal has been received.

Dear mobbykwika7,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru