Wazamba Casino - Player would like to close an account.

Ich möchte mein Konto löschen wie kann ich das tuhen?

Dear Esmith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino's T&Cs and I found this:

"3.7 Closure of your account: you may close your account at any time by contacting the customer service, however the below conditions apply:

3.8 You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.

3.9 In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided and you will be returned the last deposit amount.

3.10 Self-exclusion request: you can contact the customer service via e-mail: support@Wazamba.com, and we will assist you in closing your account. Please note that section 3.7 above still applies to such closure requests. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company will make reasonable efforts to prevent the opening of new accounts but it's ultimately your sole responsibility to make sure no other accounts are opened. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling."

In this case, my best recommendation would be to contact the casino directly and ask for help, as only they are able to close your account. You can find the contact information here.

Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Kristina

Dear Esmith,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.