HomeComplaintsWazamba Casino - Player’s withdrawal has been delayed.

Wazamba Casino - Player’s withdrawal has been delayed.

Amount: €1,700

Wazamba Casino
Safety Index:Very high
Submitted: 02 Feb 2022 | Case closed : 17 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I deposited 500 euros several times after a month I won 1700 € they told me that in 3/5 working days they would have processed my withdrawal request more than two weeks have passed but nothing there chat teases me by telling me that since yesterday I they would have processed my request I contact them today they tell me to wait for me I know of a nice scam

Automatic translation:
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2 years ago

Dear gimmybaglioni28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear gimmybaglioni28,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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