The player from Greece had a recent withdrawal that had been pending for over a month. The Complaints Team had attempted to assist by requesting additional information regarding the player's winnings and recent interactions with casino support. However, due to the player's lack of response to these inquiries, the investigation could not proceed, resulting in the rejection of the complaint.
Wazamba Casino - Player’s withdrawal has been delayed.
Amount: €95
Wazamba Casino
Safety Index:Very highSafety Index
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9.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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4 months ago
Translation
Good morning. I have been a player at the casino for about 1 to 1.5 years and have never had any problems with anything. It's been about a month now since I tried to make a withdrawal, and it hasn't been completed yet. (It's continuously pending.) Usually, the longest I had to wait was 2-3 business days. I have asked support 4-5 times, and they keep telling me to be patient, but with no result. I made a withdrawal on 22/07, and it is now the 31st, and it's still pending. I don't really know what's going on. Can you help somehow? Thank you!
Automatic translation:
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4 months ago
Dear siklikakia,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you accumulated your winnings with or without an active bonus?
- Could you please share a screenshot of your withdrawal request?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Translation
I have collected the profits without any Bonus (I hardly ever get a Bonus) and I am also sending you the photo of the pending withdrawal 
Automatic translation:
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4 months ago
Thanks for your reply.
If your issue persists, could you please share your recent interaction with casino support discussing the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
