Wazamba Casino - Player’s withdrawal has been delayed.

In questo casinò i tempi di prelievo sono ridicoli: il limite è bassissimo (500 euro), ma i tempi di elaborazione, di fatto, evidenziano la volontà di non pagare. Sono passati 3 giorni per un prelievo di 500 euro, dalla chat hanno sollevato tutte le scuse più ridicole (sistema in elaborazione, divisione finanziaria impegnata, cazzi e mazzi).

Fino a che, ad un certo punto, non mi è più stato possibile accedere nemmeno al mio conto gioco, sul quale c'erano depositati 900 euro.

Casinò TRUFFA. State lontanissimi.

Dear Pierluigi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

In the meantime, could you please share more information about your closed account? When exactly did the casino close your account? Have you tried contacting the support and ask for an explanation?

Please forward the relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Pierluigi,

Is there anything new regarding this complaint? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.