Wazamba Casino - Player’s repeated withdrawal attempts are rejected.

Hello, about 14 days ago I deposited 500CZK in Wazamba casino to my gaming account. Within two weeks I won 20000CZK on bets. When I made a repeated withdrawal request, I was not granted and the withdrawal was rejected. The workers keep writing to me to make the selection again. Haven't you already encountered a similar problem? Don't you know how to help me? Thank you.

Hello otikniepel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? What payment method are you using to withdraw your balance? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

The website says that the account is not verified, but there is a note that currently the account does not require verification. Regarding the accumulation of winnings, I recharged CZK 500 via a payment card and canceled the deposit bonus. I gradually got up to 20,000 CZK, which is in the account now. I bet mostly on sports matches and also played roulette. I used my Visa payment card to make my deposit as the payment method to withdraw. If you have any other questions, please ask. Thank you

Hello otikniepel,

I would definitely recommend to verify your account as it makes the withdrawal much faster. You can also try to use a different payment method to withdraw your balance.

If possible please forward the communication between you and the casino to nikolas.b@casino.guru.

Also please note that we deal only with casino related issues and if your case would turn to be a sports betting related issue, we unfortunately won't be able to help you out as we are not qualified for that.

Dear otikniepel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.