The player from Singapore had experienced issues with a $25 deposit not reflecting in their Wazamba Casino account. Despite having reached out to the casino's support and finance departments, the player had not received any assistance. This had been the player's first deposit with the casino. However, the issue was eventually resolved and the deposit had been credited to the player's account. We then marked the complaint as 'resolved' in our system.
Wazamba Casino - Player's deposit has not been credited.
Amount: $25
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Dear aveeceedee,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Please, could you clarify if you have tried contacting the casino regarding this issue? Have you received any response?
- Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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4 months ago
Dear Tomas,
Thanks for your reply.
Yes, I have reached out multiple times to their support and have been redirected to finance. However, no response further. Yes, this is my first deposit.
Thank you for your help.
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4 months ago
Hello, Tomas.
I'm glad to notify that my deposit has been credited now — thank you for your help!
Have a nice day!
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4 months ago
Dear aveeceedee,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomáš
Casino.Guru
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